Privacy Policy

1. About our policy

We ensure that we comply with data protection regulations that require that any data you provide to us is processed with due care and attention and is held securely.

This privacy and cookie policy explains how we collect and use the personal information we acquire about you when you use our website. It describes how we protect your privacy, your rights and the manner in which any personal information that can be associated with you.

2. Who we are

This website is owned and operated by Aqualate Castle Holdings Limited.

3. Our Website

This privacy and cookie policy relates to your use of our website www.aqualate.com

4.Collecting your information.

You can access our website without giving us your personal information. However, you may choose to provide us with some personal information on certain pages of the website, for instance by completing the contact us form. By submitting your personal information in this way, you consent to our use of the information as set out in this policy until such time you choose to unsubscribe. You can also tell us to stop sending you information at any time via email to info@aqualate.com.

5. Our lawful basis for processing your personal information

When we use your personal information, we are required to have a lawful basis for doing so. There are various different lawful bases upon which we may rely, depending on what personal information we process and why.

The lawful bases we may rely on include:

• Consent: where you have given us clear consent for us to process your personal information for a specific purpose;
• Contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract;
• Legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations); or
• Legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests).

Where we employ third-party suppliers to provide services on our behalf, including IT services, these suppliers may process personal data on our behalf as "processors" and are subject to written contractual conditions to only process that personal data under our instructions and protect it.

In the event that we sell or buy any business or assets, we may disclose personal information held by us about you to the prospective seller or buyer of such business or assets. If we or substantially all of our assets are acquired by a third party (or subject to a reorganisation within our corporate group), personal information held by us about you will be one of the transferred assets.

6. Storing your personal information

For the purposes of IT hosting and maintenance, the personal information we hold is located on servers within the European Economic Area.

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We hold all personal information in secure databases. It is not replicated except for technical backup purposes. The secure servers can only be accessed with a decryption key that only authorised persons have access to and all data is encrypted. All access to databases is logged and no person can view, copy or delete personal information from the databases.

7. Cookies and consent to use

A cookie is a small text file which is placed onto your device (for example, your computer, smartphone or other electronic device) when you use our portal. A cache is a software component that stores data so that future requests for that data can be served faster.

We may use cookies, caches and other similar technologies to help us recognise you and your session actions and preferences. We ask for your consent to place cookies, caches or other similar technologies on your device, except where these are essential for us to provide you with a service that you have requested. At this time, we do not use cookies, caches or other technologies that collect personal data and that require your consent.

The caches we use are time limited and their data expires within 24 hours after closing your browser. The cookies we may place on your device allows the site to link to and remember your actions during a particular browser session. It will remain on your device until they expire, or you delete them from your browser cache. The cookies may be essential for you to be able to navigate our site and use its features. Without it, the services you have asked for could not be provided. The cookie does not collect personally identifiable information about you.

For information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

7. Your rights

Under applicable data protection legislation, you have a number of important rights. In summary, those include rights to:

• Fair processing of personal information and transparency over how we use your use personal information, as provided for in this policy;
• Access to your personal information and to certain other supplementary information that this policy is already designed to address;
• Require us to correct any mistakes in your personal information which we hold;
• Require the erasure of personal information concerning you which we hold in certain situations;
• Receive the personal information concerning you which we hold, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations;
• Object at any time to processing of personal information concerning you which we hold for direct marketing;
• Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
• Object in certain other situations to our continued processing of your personal information; and
• Otherwise restrict our processing of your personal information in certain circumstances.

If you would like to exercise any of those rights, please:

• Email at hello@aqualate.com or write to us at The Data Protection Officer, Aqualate Castle Holdings Limited, Aqualate Hall, Stafford Road, Newport, Shropshire TF10 9DB;
• Let us have enough information to identify you, including your name and email;
• Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and

9.How to contact us and make a complaint

We take our data protection responsibilities seriously. We encourage people to notify us immediately if they think that our collection or use of information is inaccurate, unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. If you wish to complain about this policy or any of the procedures set out in it, please contact us at hello@aqualate.com or write to us at TThe Data Protection Officer, Aqualate Castle Holdings Limited, Aqualate Hall, Stafford Road, Newport, Shropshire TF10 9DB. You can also visit our contact page at our  page.

10. Changes to this privacy and cooke policy

This privacy and cookie policy was last updated on 1 March 2024.

Any policy changes, either due to business reasons, or future changes in legislation, will be posted on this page, and if substantial, may be promoted on the website or through e‑mail notification.

Effective: 01 March 2024mailto:hello@aqualate.com